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Learn about how occupant satisfaction affects perceived productivity

Crucially occupant surveys revealed elevated rates of satisfaction with space and conditions in the re-furbished office space, leading to higher perceived productivity as a result

RIBA Pathways to Post Occupancy Evaluation
AHMM office roofterrace

How do occupants of a building feel?

International WELL Building Institute cites some of the top reasons project managers chose a third-party survey provider. BUS WELL is an approved occupancy survey tool as part of WELL certification

IWBI Article
General views of Carlisle_ Cumbria_© Giles Rocholl Photography

Discover robust Building Usability Survey benchmarks

Key findings from a comprehensive long-term analysis of the Building Usability Survey methodology highlighted its value and robust use as a Building Performance Evaluation tool

Longitudinal occupant satisfaction studies
Arup Glasgow Office. 1 West Regent Street._© Daniel Imade_Arup

BCO Health, Wellness and Productivity

The British Council for Offices recognises the importance of the growing Health and Wellbeing agenda and the implications it has to both office design and how the attitudes towards the office are changing. To this end it has commissioned three pieces of research.

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Innovate UK Building Performance Evaluation

Performance gap data from over 50 non-domestic evaluation projects was collated by Innovate UK's Building Performance Evaluation programme (BPE). This 5 year study into how real-world buildings perform found in use energy was 3.5 times higher than predicted.

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Probe Studies

Probe (Post-Occupancy of Buildings and their Engineering) was a research project that ran from 1995-2002 under the Partners in Innovation scheme jointly funded by the UK Government and Builder Group.

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Selected publications

The BUS Methodology has a track record of being featured in the scientific and industry press.

Scientific Contribution - Comfort signatures: How long-term studies of occupant satisfaction in office buildings reveal on-going performance

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British Council for Offices - Improving Productivity in the Workplace

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CIBSE Journal Rethinking space: occupant densities post covid-19

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Scientific Contribution - Evaluating positivist theories of occupant satisfaction: A statistical analysis

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Scientific Contribution - A new professionalism

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Scientific Contribution - Probe in the UK context

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