The BUS partner network

If you are interested in occupant satisfaction evaluation, please contact a member of the partner network

The BUS Methodology is licensed through a network of selected partners to maintain the quality and integrity of the process. Our partners are trained to carry out high quality surveys and interpret the results

Partner Network

Arup are an independent firm of designers, planners, engineers, consultants and technical specialists working across every aspect of today's built environment.

Arup have been carrying out BUS Methodology surveys since 2010. We have extensive experience of carrying out these surveys for public and commercial buildings. Arup have carried out surveys in the UK, Australia and New Zealand.

Our Building Performance & Systems (BPS) team brings together a number of specialists across disciplines who work ensure building systems perform efficiently and effectively in operation, delivering places of greater productivity and reducing impact on our natural environment.

Aurecon provides engineering, management and specialist technical services for public and private sector clients globally. With an office network extending across 27 countries, Aurecon has been involved in projects in over 80 countries across Africa, Asia Pacific, the Middle East and the Americas. We seek to foster human achievement in all aspects of our work.

Aurecon’s values form the foundation of our commitment to our client relationships; our promise to our people; and the contribution we make to the communities in which we live and work.

  • We foster human achievement through excellence, innovation and collaboration
  • We respect others by celebrating diversity and acting with integrity and honesty
  • We work to build a vibrant and brighter future for all

We aim to set industry standards, benefit communities and make a significant contribution throughout the developed and developing world.

Aurecon has extensive experience in the use of the BUS Methodology and have undertaken numerous surveys in buildings. We have a commitment to continue this process to improve the performance of buildings and to further inform the building industry.

BDP is a major international practice of architects, designers, engineers and urbanists. We create outstanding places for people

Working in interdisciplinary teams we produce integrated, holistic and sustainable solutions. Our cumulative depth of experience gives us leading edge expertise across a wide spectrum of sectors.

Originally established in 1961 as Building Design Partnership, BDP now has studios across the world. These combine local knowledge with the vision, values and infrastructure of a major award winning practice.

We look forward to working with you on a suite of post-occupancy evaluation activities

Bennetts Associates is one of the UK’s leading architectural practices. The practice has a reputation for design quality, sustainability and a collaborative style of working and has won more than 150 awards, with projects in the education, commercial and public sectors as well as theatres and other cultural and historic buildings. Bennetts Associates is based in London, Edinburgh and Manchester.

The practice is a founding member of the UKGBC and is especially well-regarded for its pioneering work on sustainability. Having previously commissioned a number of studies to understand how their buildings work after completion, Bennetts Associates is now looking to undertake a greater number of these studies in house using the BUS methodology.   

BSRIA is a test, consultancy, instrument, research and market research organisation. We work with construction and building services companies and their clients to help them Make Buildings Better.

We are an independent member based association and a source of authoritative guidance for the industry. Our members and customers have access to the expertise of 180 staff, based in offices across the UK and overseas, and 4,000 square metres of laboratory space, for both bespoke and standard testing.
We offer a full range of BPE and Soft Landings services.

As well as occupancy studies we undertake energy analysis and energy monitoring or supply equipment for your own monitoring. We can provide a full POE service for a new building or where refurbishment is under consideration.

We offer air permeability, ventilation, acoustic performance, heat flux and U-value testing and thermal imaging.

Consultancy and training support is provided for clients, contractors and consultants on Soft Landings projects. Our consultants provide initial facilitation, a full support service or come in for just those moments when it is critical to have an independent view. Soft Landings publications and training are also available from BSRIA.

Carve architecture is an architectural practice formed in 2011. Whilst architecture is our core discipline our work is closely supported by and entwined with specialisms in low energy design and building studies that inform and influence our design work.

By Kate Morland of Closed Loop Projects joining Carve Architecture in 2019, we are able to carry out BUS occupant surveys in Yorkshire and across the north of England.

Kate has specialised in building performance evaluation since 2006, working with the Usable Buildings Trust and Building Use Studies, amongst others, to carry out occupant, energy and transport surveys. Her work has continued since completing an MSc in Advanced Environmental and Energy Studies from the Centre for Alternative Technology and University of East London. Kate is currently writing up her PhD thesis at the University of Sheffield, which explores how volume house builder organisations learn to improve their production processes.

As an independent design consultancy specialising in building services engineering and environmental design, we are extremely proud to have delivered world-class projects across a range of sectors.

Our truly integrated and holistic design approach has seen us collaborate across 32 countries on some of the world's most iconic schemes, inspiring charity collaborations and smaller niche projects. By viewing environment, architecture, structure and services together, we help deliver robust solutions that are flexible and future-proofed.

Our Post Occupancy Evaluation offering ensures buildings work better for longer, increasing performance for building owners and improving wellbeing for occupants

Cundall currently operates in the UK, Australia, Asia, MENA, and Europe. We have taken our UK knowledge and award-winning engineering expertise to each of these markets, and tailored it to suit individual local needs. Our success in these new markets is attributed to our ability to be flexible, highly responsive and adaptable to the different challenges, regulations and local practices which influence the delivery of projects in each region

With over 600 staff across the globe offering a full range of integrated engineering services, we are big enough to be able to provide a highly focused and dedicated team on our clients’ projects, but still at a size where our core values can be effectively applied. Every project is led by a Partner/Director to provide the right experience and guidance throughout the life of the project.

We are a building services and ESD (ecologically sustainable design) consultancy based in New Zealand.  Our focus on sustainable design has seen us involved on most of New Zealand's showpiece green buildings.

Our companies roots are founded in building science and building performance assessment.  As a result we have a great interest in investigating how buildings perform, and how they compare to the intended design.  We welcome the opportunity to help all buildings realise their potential, and see post-occupancy investigation as an essential part of honing a buildings performance.

E.ON Connecting Energies is a global business unit focusing on distributed generation, energy management and energy efficiency.

To help Industrial, Commercial and Public Sector clients lower their energy costs and comply with increasing energy and carbon-emission related regulations, E.ON Connecting Energies has a portfolio of services including:

  • Energy Performance Contracting; from advice, design, build, fund, operate and maintain.
  • Technology assessment, feasibility and solution design.
  • Carbon and energy strategy for regulatory compliance and cost management.
  • Carbon management, measurement and audit; including MAC curves.
  • Energy security and business resilience planning and solution design.

E.ON Connecting Energies can deliver energy and carbon savings through an Energy Performance Contract (EPC), which is a self-funding programme.  This allows organisations to meet their energy and carbon reduction targets, without the need for additional capital investment.  The EPC guarantees the energy savings it has been designed to deliver.

Hilson Moran is a leading independent multidisciplinary consultancy for the built environment. We plan, design and manage real estate assets on a full range of projects from our network of offices in the UK, Europe and the Middle East.

Sustainability is at the core of our approach. Our philosophy is to create ‘Environments for Life’. This permeates everything we plan, design and manage. We’ve assembled a team of industry-leading sustainability experts who are an integral part of our wider, multidisciplinary engineering design service. Our clients receive concise, measured design advice on their buildings and schemes, wherever they are in the world.

Our post-occupancy sustainability consultancy is aimed at refreshing existing buildings and improving indoor environmental quality, making efficient use of natural resources and minimising waste of all kinds. Our post-occupancy evaluation assessment provides measured feedback from building users and metering to inform operational changes which can make a real difference to the cost and sustainability of building maintenance and operation. This information can also feed into the design process, aiming to make improvements to designs based on past experience.

Hodkinson are an independent energy and environment consultancy working from planning application stage through to handover and post-occupancy.

Our team of technical specialists offer advanced levels of expertise and experience to our clients. We have a wide experience of the construction and development industry and tailor teams to suit each individual project. Our emphasis is to provide innovative and cost-effective solutions that respond to increased demands for quality and construction efficiency.

We have a range of experience working on post-occupancy evaluation and building performance evaluation through the use of the BUS Methodology surveys alongside quantitative monitoring methods.

Ibalca are a group of experts in Integral Sustainable Consulting, specialising in the analysis of indoor air quality. They offer Quality Assurance throughout the life cycle of the projects, to ensure that they comply with international standards of the highest quality and efficiency.

At Method we are a group of sustainability professionals with a common goal to reduce the environmental impact of buildings, through sustainable engineering design and advice.

Our interest in Post Occupancy Evaluation comes from a desire to see projects out beyond practical completion and handover, and to help the industry move forward by learning how our buildings perform once in use.

We can provide POE services, in addition to full mechanical and electrical design, BREEAM, sustainability and renewable strategy and advice.

We are able to work UK wide, from our offices in Wiltshire, Cornwall and North Wales.

MITIE isn’t just a leading facilities management company; we’re also experts in the specialist area of mechanical and electrical maintenance. This includes plant and boiler maintenance, heating ventilation and air conditioning (HVAC) applications, building controls technology, electrical services and water hygiene services. In fact, we can maintain every service you need to ensure the safe and efficient operation of your buildings.

We have over 2,000 multi-skilled engineers maintaining these vital services for thousands of customers across the UK, 24 hours a day, 365 days a year.  We have a reputation for innovation, and use the latest electronic planned preventative maintenance technology to run contracts as effectively as possible.

For over 40 years, MITIE Technical Facilities Management Ltd (MTFM) has helped public and private sector clients across the UK to outsource their support services. Our expertise comprises more than 60 separate services and includes innovative financial engineering skills and a proven integrated business solution. Our full range of support services encompasses property and the self-delivery of multi-technical maintenance, multi-service contracting and comprehensive facilities management.

Mitsidi Projetos was born of the need to effect a radical transformation in our relationships with energy and the built environment. Through research and innovation, we develop solutions for deep change in these fields. Our multidisciplinary network brings together world-class professionals to work in knowledge generation, design consultancy and training.

We provide cutting-edge performance solutions for buildings and insustries, tailored just right to the client’s needs. This includes energy design reviews, building simulation, in-use performance evaluations, benchmarking & portfolio solutions, and energy management systems.

Our building performance evaluations combine energy audits with BUS occupant satisfaction surveys to provide building managers with an accurate measure of energy performance, while taking into account the quality of service offered to users. This approach allows us to propose measures to increase both energy efficiency and user comfort, developing strategies to help prioritize investment.

As pioneers in the application of BUS in Brazil, we are aware of our responsibility as promoters of overall building user satisfaction, as well as in helping to shape public policy in this field.

For more information, please visit our website.

PRP are a large international multi-disciplinary practice providing Architecture and a range of complimentary design and consultancy services including Urban Design & Masterplanning, Landscape Design, Environmental and Energy Services, Project Management, Transport Planning, Planning Consultancy and Innovation and Research.

PRP has 50 years' experience in the construction industry and our portfolio embraces all types of new build and retrofit residential, mixed use and commercial development, from the general to the specialist and across the public and private sectors.

PRP Environmental

PRP Environmental, has been operating for nearly ten years and has successfully delivered many projects over that period. Our project portfolio covers a wide range of building types, topics, services and functional disciplines for a variety of clients with differing views on sustainability.

The work we undertake includes a unique blend of services aimed at supporting clients to achieve occupant satisfaction, sustainability and energy aspirations,  legislation or funding requirements, but also other activities including building performance monitoring and evaluation, occupant behaviour evaluation, corporate strategies and reporting, producing policy guidance and other published material, supporting planning applications, preparing overheating analysis, running education seminars and carbon foot-printing.

Twin&Earth is an independent engineering and sustainability consultancy. We bring together knowledge of technical design and practical implementation to deliver exceptional buildings, products and corporate sustainability strategies.

Our experienced energy auditors, building physicists and researchers understand buildings and how they work in practice. We are able to diagnose problems with energy use and comfort, and provide practical solutions to improve the performance of your building. Our building performance evaluation services include:

  • Environmental monitoring (including temperature and humidity)
  • Energy data monitoring and analysis
  • Building Use Surveys (BUS) - occupant satisfaction surveys
  • Energy audits including TM22 analysis
  • Post Occupancy Evaluation (POE) - in line with  BREEAM credit Man 05 (Aftercare) and Soft Landings

For more information, please visit our website.

WSP is one of the world's leading engineering professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, programme and construction management professionals.

Our Sustainability & Energy team carry out BUS perception surveys as part of our work to create sustainable and productive places.

We bring together experts from many disciplines to deliver projects that will help societies grow for lifetimes to come.

Become a BUS Partner

The BUS Partner Network has been set up around collaboration in support and development of the method. Becoming a partner allows you to use the critical tool in the building performance evaluation process and engage with the direction of the service.

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